Work Samples & Examples
Content Development Process
What
An interactive infographic process walkthrough for our customers to reference to better know what to expect when they worked with our training team on content development. It also contains a PDF attachment that we could distribute if needed.
Why
We often had customers come to us with development expectations that were not in line with our team processes, which led us to developing content that did not meet our standards. We hoped that by introducing our stakeholders to and familiarizing them with our process, they would better understand the timelines and expectations we had with our projects.
Result
While it definitely did not prevent us from ever having to deal with short-term project asks again, it did at least open broader conversations with customers about what they wanted, the best way for us to serve them, and set production expectations for future projects. We found our training team being 'invited to the table' for projects earlier than previously, which helped us develop training in conjunction with the project/product development and resulted in an overall more thorough and polished final product.
Note:
The course will load in the window below, but may take a little time to display.